I stayed here because I had an event at the dodgers stadium over the weekend and this location was perfect to get a ride share to the stadium or even a quick 1.7 mile walk. Everything was super nice in the hotel. Checking in and checking out was fast. All the workers were nice and polite. This is my second time staying here and I would stay here again!
We've been waiting for our room to be ready for almost 4hrs. The receptionist people seem to not care and haven't offered us anything. Some people arrived right now and only waited 10 minutes to get their room. Why? This place was beautiful the moment we walked in, but the customer service is disappointing. If they give us the room, I'll increase my rating; but for now, I would rate this hotel a ZERO. Beautiful decor doesn't cover horrible service
Conveniently located, rooms were nice, service was great. Hotel interior is beautiful. There was a small issue with our room and the staff went out of their way to ensure we were happy. They gave us a penthouse suite for the remainder of our stay.
Cannot bill Valet charge ($44/day) to room. Pay separately. Convenience store on property, does NOT bill to your room. When making a reservation online, THEY WILL NOT CHARGE THAT CARD. They will only charge the card WHEN YOU CHECK in. Sounds fine right? Unless this is a business trip. When I checked-in (thinking I was only getting billed for incidentals) they billed my card for the ENTIRE stay and incidentals (incidentals-normal). OTHER THAN THAT...great hotel.
We were moved here after a mix-up from a different hotel from over booking. This place was nice, comfy, and overall fine. One woman at the front desk seemed fairly rude though and wasn't too interested in helping my group sort out the check in. A different, much more pleasant person was able to help us thankfully.